Terms of service

Terms of Service

Last Updated: [DD/MM/YYYY]

Welcome to Avara Coffee. These Terms of Service ("Terms") govern your access to and use of the Avara Coffee website, products, services, memberships, programs, and related offerings.

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. About Us

Avara Coffee ("Avara", "we", "our", or "us") operates this website and provides coffee products, merchandise, memberships, subscriptions, events, and related services.

Throughout these Terms, "you" refers to the user, visitor, or customer accessing our website or purchasing our products.

2. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • All information provided by you is accurate and complete.

3. Products and Services

We make every effort to accurately display and describe our products.

However:

  • Product images are for illustrative purposes only.
  • Coffee is a natural agricultural product and may vary between harvests, lots, origins, and roast batches.
  • Flavor notes are tasting observations and not guarantees of individual customer experience.
  • Product availability may change without notice.

We reserve the right to modify, discontinue, limit, or replace any product or service at any time.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Change pricing at any time
  • Correct pricing errors
  • Cancel orders affected by pricing mistakes
  • Modify promotional offers without prior notice

Applicable taxes and shipping charges may be added at checkout where required.

5. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse any order
  • Limit quantities purchased
  • Cancel orders suspected of fraud, abuse, resale activity, or unauthorized transactions
  • Request additional verification before processing an order

An order confirmation does not guarantee acceptance of the order.

6. Shipping and Delivery

Estimated delivery times are provided for convenience only.

Delivery timelines may vary due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Operational issues
  • Circumstances beyond our control

Avara Coffee shall not be liable for delays caused by third-party logistics providers.

Risk of loss and ownership of products transfer to the customer upon delivery.

7. Returns, Refunds and Cancellations

Returns, refunds, replacements, and cancellations are governed by our Returns & Refund Policy available on the website.

By placing an order, you acknowledge and agree to those policies.

8. Avara Passport, Memberships and Rewards Programs

Avara Coffee may offer memberships, rewards programs, subscriptions, loyalty programs, events, or the Avara Passport.

Participation in such programs does not create any ownership rights or vested benefits.

Avara Coffee reserves the right to:

  • Modify program structures
  • Change eligibility requirements
  • Adjust rewards or benefits
  • Suspend accounts
  • Discontinue programs entirely

at any time and without prior notice, subject to applicable law.

Membership fees, passport purchases, subscriptions, and related purchases are generally non-refundable unless otherwise required by law.

9. User Content

If you submit reviews, testimonials, photographs, videos, comments, social media content, or other materials to Avara Coffee:

  • You grant Avara Coffee a worldwide, non-exclusive, royalty-free license to use, reproduce, publish, distribute, display, edit, and promote such content.
  • You confirm that you own or have the necessary rights to submit the content.
  • You agree that the content does not violate any laws or third-party rights.

We reserve the right to remove content at our discretion.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Images
  • Graphics
  • Text
  • Packaging designs
  • Marketing materials

are owned by or licensed to Avara Coffee and are protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

11. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to systems or accounts
  • Interfere with website security
  • Introduce malware or malicious code
  • Use automated tools to scrape or extract data
  • Misrepresent your identity
  • Engage in fraudulent transactions

Violation of these Terms may result in suspension or termination of access.

12. Disclaimer of Warranties

The website, products, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Avara Coffee disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, and availability.

We do not guarantee uninterrupted access to the website or that products will meet every individual expectation or preference.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Avara Coffee, its founders, employees, affiliates, suppliers, partners, and service providers shall not be liable for any:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Special damages
  • Loss of profits
  • Loss of revenue
  • Loss of data
  • Loss of business opportunities

arising out of or related to the use of our website, products, or services.

In any event, Avara Coffee's total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Avara Coffee, its officers, employees, affiliates, partners, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your use of the website
  • Violation of these Terms
  • Violation of applicable laws
  • Violation of third-party rights

15. Privacy

Your use of the website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in the Privacy Policy.

16. Changes to These Terms

We reserve the right to modify, update, replace, or revise these Terms at any time.

Changes become effective immediately upon posting on the website unless otherwise stated.

Continued use of the website constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms, the website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

18. Contact Information

Avara Coffee

Email: [info@avaracoffee.com]

Website: [www.avaracoffee.com]